Privacy Policy

This Privacy Policy ("Policy") issued by Oyen88 ("we", "us", "our", "the Platform"), the operator of the online gaming and sports betting platform accessible at https://oyen88.cam and any associated mobile applications (collectively, "the Platform"). This Policy governs the collection, processing, storage, and disclosure of personal data belonging to registered users, prospective users, and visitors to the Platform ("you", "UserPlayer").

Oyen88 serves a diverse base of adult players across Malaysia, including users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations throughout the country. We understand that privacy is a fundamental concern for anyone sharing personal and financial information online, and we take our obligations seriously.

By registering an Account on the Oyen88 Platform, making a deposit, or otherwise using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree to this Policy, you must not use the Platform.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

Oyen88 collects Personal Data through the following means: information you provide directly, data generated automatically through your use of the Platform, and information received from verified third-party service providers. The categories of data we collect include:

3.1 Registration & Account Data

• Full name as it appears on your government-issued identity document (e.g., Malaysian MyKad or passport);
• Date of birth (used to verify 21+ age eligibility);
• Email address and mobile phone number;
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Copy of government-issued photo identification (e.g., Malaysian MyKad, passport);
• Proof of address documentation (e.g., utility bill, bank statement);
• Proof of payment method ownership where required for withdrawal processing.

3.3 Financial Transaction Data

• Deposit and withdrawal transaction records, including amounts MYR and timestamps;
• Payment method identifiers (e.g., last four digits of a linked bank account, e-wallet reference numbers for Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX);
• Transaction history and wallet balance records.

3.4 Gameplay & Betting Data

• Bet history, game participation records, and sports wagering activity;
• Session duration, frequency of play, and responsible gambling tool usage;
• Customer support interaction transcripts.

3.5 Technical & Device Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser version;
• Cookie identifiers and session tokens;
• Platform usage logs, page visit records, and click-stream data.

Oyen88 processes Personal Data under one or more of the following lawful bases, depending on the category of data and the purpose of processing:

• Contractual Necessity: Processing required to create and manage your Account, facilitate deposits and withdrawals, and provide the gaming and betting services you have requested.
• Legal Obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, age verification requirements, and fraud prevention obligations.
• Legitimate Interests: Processing for purposes such as platform security monitoring, fraud detection, responsible gambling risk assessment, and service improvement — where such interests are not overridden by your rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Oyen88 uses the Personal Data we collect for the following specific purposes:

We do not use Personal Data for automated decision-making processes that produce legal or similarly significant effects on Users without human oversight. Where automated screening occurs (for example, in fraud or AML checks), a human review process is available upon request.

Oyen88 does not sell, rent, or trade your Personal Data to third parties for commercial marketing purposes under any circumstances. We may share your data only in the following limited circumstances:

• Payment Processing Partners: Data necessary to process deposits and withdrawals is shared with our verified Malaysian payment partners, including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank. These partners are contractually bound to process data only for the purpose of completing your transaction.
• Identity Verification Providers: KYC documentation may be processed by contracted third-party identity verification services to confirm your eligibility in accordance with our legal obligations.
• Technology & Hosting Partners: Cloud infrastructure and platform technology providers who host Platform data are bound by strict data processing agreements that limit their use of data to service delivery only.
• Legal & Regulatory Authorities: Oyen88 will disclose Personal Data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or to investigate suspected fraud, money laundering, or other criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of Oyen88's assets, Personal Data may be transferred to the successor entity, subject to equivalent privacy protections.

Oyen88 retains Personal Data for the minimum period necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory retention obligations. The following general retention periods apply:

• Account and KYC Data: Retained for the duration of your Account and for a minimum of five (5) years following permanent Account closure, in accordance with anti-money laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction to comply with financial regulatory requirements.
• Gameplay and Betting Records: Retained for a minimum of three (3) years from the date of the activity, or longer where relevant to an ongoing dispute or regulatory investigation.
• Customer Support Transcripts: Retained for two (2) years from the date of the interaction.
• Marketing Consent Records: Retained for the period your consent remains valid and for one (1) year following withdrawal of consent as evidence of compliance.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in manner that prevents re-identification.

Oyen88 implements a range of technical and organisational security measures to protect Personal Data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the Oyen88 Platform is encrypted in transit using industry-standard TLS protocols.
• Encrypted Data Storage: Sensitive Personal Data — including identity documents and payment details — is stored using AES-256 encryption at rest.
• Access Controls: Access to Personal Data within Oyen88 is restricted on a need-to-know basis. Employee access is governed by role-based permissions and logged for audit purposes.
• Two-Factor Authentication: Oyen88 supports and encourages the use of two-factor authentication (2FA) on all user Accounts to reduce the risk of unauthorised access.
• Regular Security Audits: Our platform and infrastructure undergo periodic security assessments and penetration testing by independent third parties.

The Oyen88 Platform uses cookies and similar tracking technologies to deliver functional, personalised, and secure user experience. The following categories of cookies are in use on the Platform:

• Essential Cookies: Required for core Platform functionality, including session authentication, security tokens, and account login persistence. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Preference Cookies: Store your chosen settings — such as language preference (English, Bahasa Melayu, or Mandarin), display options, and notification preferences — so they are remembered between sessions.
• Analytics Cookies: Collect anonymised data about how users interact with the Platform, including page views, navigation paths, and session duration. This data is used solely for internal performance analysis and product improvement.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and other unauthorised access attempts on the Platform.

You may manage cookie settings at any time through your browser preferences. Note that disabling essential cookies may impact core Platform functionality, including your ability to log in and maintain secure session. Oyen88 does not use cookies to serve third-party advertising or to track your activity across external websites.

Subject to applicable law and certain exceptions, you hold the following rights in respect of your Personal Data held by Oyen88. To exercise any of these rights, please contact our support team via live chat or email:

All rights requests will be processed within 30 calendar days of receipt of a verified request. Identity verification may be required before we can fulfil a rights request to protect against unauthorised access to account data. Where a request cannot be fulfilled — for example, due to a conflicting legal obligation — we will explain the reasons in writing.

The Oyen88 Platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect Personal Data from individuals under the age of 21. During the registration process, all applicants are required to confirm their age, and KYC verification is used to confirm eligibility.

If Oyen88 becomes aware that Personal Data has been collected from a person under 21 years of age — whether through a registration bypass, fraudulent information, or any other means — the relevant Account will be immediately suspended, all associated data will be deleted as soon as practicable (subject to any applicable legal retention obligations), and all deposited funds will be forfeited.

Some of Oyen88's technology and service partners — including cloud hosting infrastructure, analytics platforms, and KYC verification providers — may process data in jurisdictions outside of Malaysia. Where such transfers occur, Oyen88 ensures that appropriate safeguards are in place to protect your Personal Data to a standard equivalent to that required under applicable data protection law.

Safeguards for international data transfers may include: contractual data processing agreements incorporating standard contractual clauses; transfers to jurisdictions recognised as providing adequate data protection; or transfers subject to specific binding corporate rules where applicable.

Payment data processed via Malaysian payment providers — including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank — is processed within Malaysia's domestic payment infrastructure and is not subject to cross-border transfer.

Oyen88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we provide. Where changes are material, we will notify Users by displaying a prominent notice on the Platform and, where appropriate, by email to your registered address, no less than fourteen (14) days before the changes take effect.

The effective date of the current version of this Policy is stated at the top of this page. Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

The most current version of this Privacy Policy is always available at https://oyen88.cam/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Oyen88 processes your Personal Data, please contact our dedicated support team using the following channels:

• 24/7 Live Chat: Available directly on the Oyen88 Platform — the fastest route to our support team for urgent data concerns.
• Support Email: [email protected] (displayed as plain text — not a clickable link)
• Languages Supported: English, Bahasa Melayu, and Mandarin Chinese.
• Response Times: Live chat queries are typically answered within 3–5 minutes. Email responses regarding data rights requests will be provided within 30 calendar days of receipt of a verified request.